Law firms can get up to hundreds of inquiries per day. From new leads to existing clients, the volume of phone calls coming into a firm can be taxing on your staff. Without proper management, an overload of inquiries can cause potential good leads to be dropped, and can impede your current cases from settling.
With this in mind, Whitehardt has taken the initiative of offering call center services to law firms. From Felix’s expertise of aiding law firms in their lead and case management, we create call center scripts that will qualify the leads your law office receives, and nurtures potential new cases that can be live transferred or emailed to your firm.
If your regular employees are answering your phones, they are likely spending a large portion of their working hours answering existing clients phone calls and trying to qualify leads. Without having to constantly be on the phone fielding calls every day, your employees are able to focus on what they do best: working cases for you. This allows more cases to flow into the demand and settlement phases.
Working from an innovative script, our call center will qualify the leads that come to your law firm. You will only get passed on the types of cases that you want, which cuts down on the amount of noise coming into your firm. Unqualified leads feel that they were able to tell their story, and are emphatically given your state bar’s number so they feel that they have a next step to take. This allows even rejected leads to still sing your law office’s praises.
When we answer your calls, we are able to see a full snapshot of the calls coming into your firm. This is helpful when consulting on your law firms’ operations, and allows us to get real time data on your advertisements’ success. With this information, we can make decisions quickly on the best next moves that your law office should take.
Whitehardt is a leading law firm advertising agency headquartered in Nashville, Tennessee. Our primary services include law firm consulting, television commercials, internet marketing, account management, media negotiations, and mass tort advertising. To learn more about how we can help your law firm generate more business, please give us a call at 615-577-1010 or complete our inquiry contact form.
Would you like to learn more about Whitehardt’s call center management services? Tell us about your firm’s goals, and we can provide customized quotes for your law office. Fill out our form or call our office, and we will talk to you about how your law firm can benefit from our call center management services.
* Market evaluations not available in all markets.